Lightspeed is the only service to offer an uptime guarantee during business hours (7am to 7pm).
This guarantee can be extended to 24 hours a day for businesses that run after hours.
The Lightspeed Enterprise service is uncapped which means you can use as much data as you want, without receiving surprise out-of-bundle charges.
What are the steps to obtaining Lightspeed Enterprise?
A feasibility check is the first step towards checking if you qualify for fibre.
We use your GPS co-ordinates or physical street address to check if there is fibre in your area.
Once a feasibility check has been passed a sales representative will contact you to discuss further details.
What is the turn around time for an installation?
Once the installation has been approved. The turn around time for an installation is roughly 90 days.
As council approval and various paperwork needs to be finalised before trenching may begin.
Can I get LIGHTSPEED on a shorter term?
The Enterprise product is currently only available on 24 and 12 month periods.
Do I need to purchase the routing equipment?
Cybersmart will provide the equipment to run the service on.
In the event of service cancellation the equipment will be returned to us as it remains the property of Cybersmart.
Can I setup a BGP session?
BGP is not offered on this service
Can I choose my own 021 number?
Yes, there is a once-off fee of R50 to select any available number.
Can I keep my telephone numbers?
Yes, if you have a geographical dialling code i.e. 021, 031 or 011. These telephone numbers can be ported to Cybersmart. We cannot port 086 and 087 numbers.
Can I have more IPs?
Yes, you can. The ipv4 address space is almost depleted worldwide so address space is at a premium. Extra IP’s cost R50 per IP and need to be purchased in blocks of 4, 8, 16 or 32.
Do I need to keep my telephone lines?
Telephone lines are not needed.
What is the service level?
The default service level is 100% uptime between 7am and 7pm, which is included in all Lightspeed products.
Should the service fail during this SLA window, service credits will be passed from the first minute.
Is there a Fair Usage Policy?
Yes. Real-time, interactive protocol and traffic is prioritised.
However non-interactive services and automated downloads are managed.
P2P and other file sharing programs are limited to 2Mbps during 7am and midnight.