Lightspeed is the only service to offer a 100% uptime guarantee in business hours (7am to 7pm).
This guarantee can be extended to 24 hours a day for businesses that run critical applications after hours.
The Lightspeed FTTB service is uncapped which means that you can use as much data as you want and you will not receive surprise out-of-bundle charges.
How do I qualify for this service?
A feasibility check is the first step towards checking if you qualify for fibre.
We use your GPS co-ordinates or physical street address to check if there is fibre in your area.
This allows us determine the distance between your address and the fibre line so we can calculate the minimum uptake required to begin fibre installation.
Why does there have to be a minimum uptake?
Fibre installation is a costly process as trenches have to be dug for the fibre to be laid in the ground from the access point to your home.
Taking that into consideration Cybersmart has endeavoured to carry the cost of the fibre installations making it affordable for home users.
The minimum uptake allows us to ensure that the fibre installation is viable in the surrounding area.
What is the turn around time for an installation?
Once installation has been approved and reticulation of the building has commenced, the turn-around time is approximately 90 days.
If your building is already reticulated, installation time is approximately 14 days.
To see if your building is ear-marked for fibre or already has fibre, click here.
Can I have more IPs?
The ipv4 address space is almost depleted worldwide so address space is at a premium.
Additional IP’s cost R50 per IP and need to be purchased in blocks of 4, 8, 16 or 32.
What are the setup fees?
The estimated cost for a standard FTTB setup is R1500.
Setup fees is a once off payment and may vary from one premises to the next.
Do I need to purchase the routing equipment?
Cybersmart will provide the equipment to run the service on, noting that the equpment remains the property of Cybersmart.
In the event of service cancellation the equipment will need to be returned to Cybersmart.
What is the service level?
The default service level is 100% uptime between 7am and 7pm, which is included in all Lightspeed products.
Should the service fail during this SLA window, service credits will be passed from the first minute.
Can I choose/keep my telephone number?
Existing telephone numbers can be ported to Cybersmart at no cost.
For new telephone numbers there is a once off fee of R50 and the option to select any available number.
Do I need to keep my telephone lines?
This service offers VoIP (Voice over IP) so landlines or line rental is not required.
Can I setup a BGP session?
BGP is not offered on this service.
Is there a Fair Usage Policy?
Real-time, interactive protocol and traffic is prioritised.
However non-interactive services and automated downloads are managed.
P2P and other file sharing programs are limited to 2Mbps during 7am and midnight.