100% Uptime Guarantee
Lightspeed is the only service to offer a 100% uptime guarantee in business hours (7am to 7pm).
This guarantee can be extended to 24 hours a day for businesses that run critical applications after hours.
Uncontended and Uncapped Bandwidth
Lightspeed Fibre to the Business (FTTB) services are uncontended commercial grade services. They are strictly uncapped and unshaped which means that you can utilize the full capacity of both the upload and download links on these services, 24 hours a day.
How do I qualify for this service?
FTTB services are available in Cybersmart precincts and to buildings along our Build Routes. A feasibility is the first step towards checking if you qualify for fibre. We use your GPS coordinates or physical street address to check if there is fibre in your building or area. You can also consult the list of building
in which we have live services or to which we are planning services.
What is the turn around time for an installation?
Once installation has been approved and reticulation of the building has commenced, the turn-around time is approximately 90 days. If your building is already reticulated, installation time is approximately 14 days. To see if your building is ear-marked for fibre or already has fibre, click here
Can I have more IPs?
The ipv4 address space is almost depleted worldwide so address space is at a premium. A /30 IP range with 1 usable IP costs R200 ex VAT per month. A /29 IP Range with 5 usable IPs costs R400 ex VAT per month. A /28 IP Range with 13 usable IPs costs R800 ex VAT per month.
What are the setup fees?
The estimated cost for a standard Fibre to the Business (FTTB) setup is R5500 ex VAT. This activation fee is a once off payment and may vary from one premises to the next.
Do I need to purchase the routing equipment?
Cybersmart will provide the equipment to run the service on. The router we lay down remains our property and needs to be returned to us, if you cancel your service.
What is the service level?
The default service level is 100% uptime between 7am and 7pm, which is included in all FTTB services. Should the service fail during this SLA window, service credits will be passed for downtime, from the first minute.
Do I need to keep my telephone lines?
No. We provision you with a free Virtual PBX on any FTTB service. No landlines are required to enjoy this service. On our FTTB service, we provided you with however many telephone numbers you need, and we don’t charge a monthly line rental for these numbers.
Can I keep my current telephone number?
Yes. Existing telephone numbers can be ported to Cybersmart at no cost.
Can I setup a BGP session?
BGP is not offered on our FTTB services. Please inquire with us to take up one of our Lightspeed Enterprise services, which permit BGP.
Is there a Fair Usage Policy?
No. All our FTTB services are uncontended, uncapped and not subject to any fair usage policy whatsoever.